Passionate Toy will honour any reasonable returns policy you may have in place for your
customers, but as a general guideline:
Unwanted goods – Any credit for goods returned to us as unwanted will be less a 25%
restocking charge, subject to the following conditions:
– The goods must be unused
– The goods must be in their original condition & packaging (including shrink wrapping,
seals etc)
– The good must be received by us within 14 days from the day you receive your order
If we suspect that the goods have been used or any of the above conditions are not met then we
reserve the right to return the goods to you. Items supplied in sealed packaging that have been
opened are non-refundable and non-exchangeable. Furthermore, if the goods are delivered once
then the customer will be liable for the cost of shipping the product back to us.
Faulty goods – We operate a one year returns policy for faulty goods. Please send the item back
to us with a note stating the problem, the desired outcome (exchange or refund) and the order
reference number for the original purchase. We will exchange the item for you, or credit your
account if this is not possible.
If we receive goods that are said to be faulty but are fully operational then we will count these as
unwanted goods and may return these to you at your cost.
If any orders come back to us as undelivered by the selected shipper then we will be happy to
refund you as if the item is an unwanted good, however will not refund the cost of shipping.
If we reach out to you about a return and don’t here anything back in a timely manner then we
withhold the right to dispose of the goods.