At Passionate Toy, we’re here to make your shopping experience smooth, safe, and empowering.
Whether you're just starting to explore or know exactly what you're looking for, we’re here to
support you with friendly, confidential guidance. All orders are shipped in plain, discreet
packaging with no branding, and billing details are kept private for your peace of mind. We’re
happy to help you choose the right product, offer tips on care and usage, or answer any
questions you may have—without judgment. Below are answers to some common questions to
help you get started:
ntly Asked Questions (FAQ)
Q: Is the packaging discreet?
Yes, all orders are shipped in plain, unbranded packaging with no mention of the product or store
name.
Q: How long does delivery take?
We process and dispatch all orders within 2–5 working days across the UK. Tracking details will
be sent once your order is shipped.
Q: How will the charge appear on my bank statement?
Your statement will not show our brand name. We use a discreet billing name to protect your
privacy.
Q: Can I return or exchange a product?
Due to the intimate nature of our products, we can only accept returns if the item is unused,
unopened, and in its original packaging. Please check our full return policy for details.
Q: I’m not sure which toy to choose—can you help?
Absolutely! Reach out to our support team for honest, non-judgmental advice. We’re happy to
recommend beginner-friendly options or help you explore something new.